Order Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

Orders placed after our daily order cut-off time, on weekends, or on holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Rates & Delivery Time

We currently offer the following shipping option within the United States:

• Standard Shipping: $4.99

Estimated delivery time: 5–11 business days.

The estimated delivery time includes both order processing time (1–2 business days) and carrier transit time (4–9 business days).

Order Tracking

After your order ships, you will receive an email with a tracking number and tracking link.

Please allow up to 48 hours for tracking information to become available in the carrier's system.

Shipping Destinations

We currently ship to addresses within the United States.

Delivery Delays

While we make every effort to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Carrier transportation delays
• Severe weather conditions
• Public holidays
• Natural disasters
• Incorrect or incomplete shipping information

Delivery dates are estimates and are not guaranteed.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before submitting your order.

Kathleensports is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

Lost Packages

If your tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, or your local carrier.

If you still cannot locate the package, please contact us at [email protected] and we will assist you in investigating the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: [email protected]

1. Return Eligibility

We accept returns for both defective and non-defective products within 30 days of the delivery date.

Items may be returned if they are:

• New and unused.
• Lightly used and still in good condition.
• Returned with original packaging whenever possible.

Returns may be refused if products show excessive wear, intentional damage, misuse, or are no longer suitable for resale.

2. Exchanges

We accept exchanges within 30 days of delivery for eligible products.

Exchange requests are subject to product availability.

3. How to Request a Return or Exchange

To start a return or exchange, please contact us at:

[email protected]

Please include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for your request
• Photos if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions.

4. Return Shipping

• Return Method: By mail
• Return Label: Included in the package and free of charge
• Return Shipping Cost: Free for approved returns
• Restocking Fee: No cost

Please do not send items back without receiving return instructions from our support team.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photos to help verify the issue and determine the appropriate resolution, which may include a replacement, exchange, or refund.

6. Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method used for the purchase.

Refund Processing Time: Up to 10 business days after the return has been approved and processed.

Financial institutions may require additional time before the refund appears on your account.

7. Non-Eligible Returns

We may decline returns in the following situations:

• Return requests submitted more than 30 days after delivery.
• Products showing excessive wear, misuse, or intentional damage.
• Items returned without sufficient identifying order information.
• Products returned in an unsanitary condition.

8. Contact Us

If you have any questions about this policy, please contact:

Email: [email protected]

Business Address:
1754 SULTAN CIRCLE
CHULUOTA, FL 32766
United States

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)